Making a return is easy + FREE RETURNS!

We offer free returns, which means we will not deduct the return cost from your estimated refund. We also do not charge for exchanges.

You have 14 days from the order ship date to initiate a return/exchange and to return the item back to us. The item(s) must be in original condition with all the tags and packaging and not damaged unless previously stated in correspondence as a reason for the return. Returns are processed within 1-3 business days after arrival. Once we receive your item, we will review, issue and notify you about your refund, if eligible. Please allow 7-10 business days for it to show in your account. Refunds can only be issued to your original payment method. We are unable to switch refunds to a new or different payment method other than what was originally used on your order.

Returns sent back more than 14 days from the ship date are ineligible for full money back or store credit and will be automatically reshipped to the customer upon receipt.

To complete your return, we require a receipt or proof of purchase.

We are currently partnered with USPS for outgoing orders and returns. Along with your online purchase, we will include your packing slip in the event you need to return to a Lily Rain store.

How to Request a Return Label

Please email contactus@lilyrain.com with your order number and reason for exchange or return accompanied by a photo and you will receive an email within 1-2 business day of your request. Please pack your returned item in a box or padded mailer.

Please make sure to note your return tracking number for any potentials claims. This will also help you estimate the arrival of your return to our returns department and the amount of time your refund will be returned to your account.

Final Sale items WILL NOT BE ACCEPTED for returns and will not be issued refunds. Bodysuits are also not eligible for returns or refunds. Any items received that have been worn or used will not be eligible for any type of credit.