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Privacy Policy

PRIVACY AND SECURITY

Modified 5/24/2018

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

Your privacy is important to Lily Rain. To better protect your privacy, we provide this Privacy And Security Policy explaining how we handle the personal information provided to us or collected on or through LilyRain.com (the “Site”).Please be sure to read this Privacy And Security Policy before submitting information to us. Our Privacy And Security Policy may change from time to time and your continued use of the Site constitutes acceptance of such changes, so please check this area periodically for updates.

Lily Rain and lilyrain.com collects customer information in an effort to improve our customers' shopping experience, to communicate with our customers about our products, services and promotions, and to enhance and improve the performance and accuracy of our operations and website. We collect information such as your name, e-mail, phone number, postal address and credit card numbers that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. Lily Rain and lilyrain.com may use your information collected online to process and fulfill your order. We do not share this information with outside parties except to the extent necessary to complete that order.

We also collect e-mail addresses at various locations within the Site including when you order from the site so that we can send you any necessary e-mail messages related to your order, i.e. such as an order confirmation notice, as well as send you other information that we believe may be of interest to you. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor Site use and traffic patterns to improve our web site design, the products and services we offer and the way in which we offer them. Lily Rain and lilyrain.com recognize that it must maintain and use customer information responsibly.

To serve you better and improve our performance, we may combine information you give us online, in our stores or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with select partners and others. By combining this information we are better able to communicate with you about our products, special events and promotional purposes and to personalize your shopping experience.

Lily Rain does share information you provide to us when you participate in a sweepstakes with those companies with whom we have joined to offer these promotions as well as other companies whose promotions we think will interest you. We may disclose information about you to other members of the Lily Rain corporate family and as required by law. In addition, we may on occasion share a portion of our postal mailing list with other reputable organizations not owned or affiliated with lily rain who want to market products or services to you. If you do not want your name and address shared with other organizations or you no longer wish to receive lily rain catalogs, please contact us via email at contactus@lilyrain.com.

You can always review, update, correct or delete your personally identifiable information maintained on our systems that you have provided to us through the registration process, orders process, or any other request. Simply click View Your Account in the menu at the top of each page on our site, log in, and you'll be able to edit or change your information. If at any time you would like us to delete any of your personal information on file, just e-mail Lily Rain/ lilyrain.com customer service at contactus@lilyrain.com. Please be sure to include your e-mail address, full name and password. To protect your privacy, we will respond only to e-mail messages sent from the e-mail account that you specified during the account registration and/ or order process. You may also opt out of receiving newsletters and other promotional materials from Lily Rain or lilyrain.com by notifying us at contactus@lilyrain.com

We may also use various mechanisms to track activity on our website, including cookies or web beacons, sometimes in connection with select partners. A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie. We use the information collected by these technologies to study use of our website, to refine and improve our customer service and performance, and to detect and prevent misuse or fraud. These and other technologies also allow delivery of advertising that directly relates to offers that may be of interest to you. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. You may also delete cookies, including those associated with web beacons, by following the directions in your browser software. If you delete your cookies, use a different browser, or buy a new computer, some functionality of the website may change, and you may need to renew an opt-out choice if you have made one. If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of lilyrain.com may then be inaccessible or not function properly. We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud.

OUR COMMITMENT TO YOUR DATA SECURITY

We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.

To prevent unauthorized data access, maintain accuracy, and ensure the proper use of information, we have put in place appropriate physical, electronic, and managerial procedures designed to safeguard and secure the information we collect online. Lily Rain and lilyrain.com will respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Lily Rain and lilyrain.com's terms of use, or as otherwise required by law. Lily Rain and lilyrain.com limit access to personal information about you to team members who we believe reasonably need to come into contact with that information to provide products and/or customer service to you or in order to do their jobs and provide our customers with superior customer service.

UNDER 13

If you are under the age of 13, you are not permitted to submit any personal information to lilyrain.com. lilyrain.com is intended for users who are 13 years of age and older. We do not knowingly collect information from individuals under the age of 13. If a parent, guardian or anyone else becomes aware of personal information we have collected from an individual under the age of 13, please contact us via email at info@Lilyrain.com

SECURITY

When ordering with us, we undertake steps to secure our customers personal information and credit card data. On lilyrain.com, we employ Secure Sockets Layer (SSL) technology that encrypts all of your private information when placing an order and transmitting that information to our systems to be processed. In order for SSL security to work, you must use an SSL enabled browser. Most Netscape and Explorer browsers, version 3.x and later, support SSL.

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